Dear customer,

We have already informed you about the EU Consumer Rights Directive.

In the Netherlands only numbers with the prefix 0900 used for help desk and/or customer services are affected. When your existing customers are calling you will be allowed to charge a maximum of 1 EUR per call. Charging your existing customers via a per minute tariff is not allowed anymore starting from June 13th, 2014.

This new rule (no per minute pricing anymore and a maximum of 1 EUR per call) only applies to existing customers with whom you have an agreement. This rule does NOT apply for potential customers who call a 0900 number for information.

If you are offering a service desk, help desk or similar services on a 0900 number for existing customers in the Netherlands, you have the following options:

  • an (additional) PRS number (tariff per call) with a maximum end user rate of 1 EUR per call,
  • a geographical number or
  • a FreeCall (toll free) number.

If there are any questions, do not hesitate to address your familiar contact or contact us per mail via  info[a] or per phone with +43 (0) 316 / 46 82 482.



Although this information has been compiled with extraordinary diligence, telequest & Internet Solutions GmbH assumes no liability for their up-to-dateness, completeness and correctness.
The customer is in spite of handing out this information obligated to gather all necessary information about the legal and regulatory provisions and the Code of Conduct of the particular country himself.

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