Regulatory changes Premium Rate Services Poland

On 12th of December 2018 a new telecommunication bill will come into effect in Poland. Due to this any consumer, who has not defined a spending limit for Premium Rate Services with his provider yet, will get a default spending cap of 35 PLN incl. tax per billing period (postpaid) or per month (prepaid).

  • T-Mobile will introduce it on 8th of December.
  • Play will introduce it on 1st of December.
  • Orange and Plus on 12th of December.

 

Users can easily change limit by sending sms to free number or by contacting their provider. Also carriers will inform user when reaching the limit:

  • ORANGE – when user spends 80% of limit
  • PLUS  - when he reaches the limit
  • PLAY – when he reaches the 70% of the limit
  • T-Mobile – when he reaches the limit

 

telequest recommends to put this next to the advertisement of your Premium Rate Number:

Changing the limit can be done accordingly:

PLAY: via ussd code *111*17*1# (this will introduce cap of 100 pln with tax) lub *111*18*1# (this will introduce cap of 100 pln with tax), or via loggin to PLAY24 or calling customer support BOK *500/*600

ORANGE: on user’s account Mój Orange, or by calling customer support *100.

PLUS: via sending free sms to 2601 with text LIMIT SMS + chosen amount, e.g. LIMIT SMS 100

T-MOBILE:  via sending free sms to 80450 with chosen amount, e.g. 100  (available options: 0, 35, 75, 100, 200, 500, 1000)

 

In POLISH language:

Informacją o sposobach ustawień limitów.

PLAY: poprzez kod ussd *111*17*1# (wprowadzony zostanie limit 100 zł brutto) lub *111*18*1# (wprowadzony zostanie limit 200 zł brutto), logując się na PLAY24, dzwoniąc do BOK *500/*600 lub w salonie

ORANGE: poprzez konto Mój Orange, w salonach klienta lub przez kontakt z BOK *100.

PLUS: poprzez wysłanie smsa na bezpłatny numer 2601 o treści LIMIT SMS z wybraną kwota, np. LIMIT SMS 100

T-MOBILE: poprzez wysłanie bezpłatnego SMS wpisując w treści odpowiednia kwotę: 0, 35, 75, 100, 200, 500, lub 1000 na nr 80450.

 

If you require further information on this subject please do not hesitate to contact us. We are happy to assist you regarding this matter (info(at)telequest.at).

Although this information has been compiled with extraordinary diligence, telequest & Internet Solutions GmbH assumes no liability for their up-to-dateness, completeness and correctness. The customer is in spite of handing out this information obligated to gather all necessary information about the legal and regulatory provisions and the Code of Conduct of the particular country himself.

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